Privacy Policy

Effective Date: March 25, 2026

At Throw Away Junk (“Throw Away Junk,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit throwawayjunk.ca, contact us, request a quote, book a service, call or text us, or otherwise interact with our business.

By using our website or providing us with your information, you agree to the practices described in this Privacy Policy.

1. What information we collect

We may collect personal information that you provide directly to us, including:

  • your name
  • phone number
  • email address
  • service address
  • billing address
  • details about the junk removal services you need
  • photos or videos you send for quoting purposes
  • information you provide when you call, text, email, or fill out a form on our website
  • payment-related information, where applicable
  • records of your bookings, estimates, invoices, and communications with us

We may also collect certain technical information automatically when you use our website, such as:

  • IP address
  • browser type
  • device type
  • pages visited
  • date and time of access
  • referring website
  • cookie and analytics data

2. How we collect information

We may collect information:

  • directly from you when you contact us, request a quote, book a job, submit a form, call, or text us
  • from photos, videos, or notes you send us to help assess your job
  • automatically through cookies, analytics tools, and similar technologies when you use our website
  • from service providers or platforms that help us operate our business, such as website hosting, booking, communications, payment, advertising, or analytics providers

3. Why we collect and use your information

We collect, use, and disclose personal information only for purposes that are reasonable in the circumstances and related to operating our business, including to:

  • provide quotes and estimates
  • schedule, confirm, reschedule, and complete junk removal services
  • communicate with you by phone, email, or text
  • respond to questions, complaints, or customer service requests
  • send service reminders, appointment updates, and follow-up communications
  • process payments and maintain business records
  • improve our website, services, and customer experience
  • detect, prevent, or address fraud, abuse, security issues, or legal claims
  • comply with legal, tax, insurance, accounting, or regulatory requirements
  • send promotional or marketing messages where permitted by law and with the required consent where applicable

Canadian private-sector privacy laws generally require organizations to identify their purposes, limit collection to what is needed, and obtain meaningful consent for collection, use, and disclosure of personal information, subject to limited exceptions. Canada’s anti-spam rules also generally require consent for commercial electronic messages such as marketing emails and texts.

4. Consent

Where required, we collect, use, or disclose your personal information with your knowledge and consent. Depending on the circumstances, consent may be express or implied.

For example, if you contact us for a quote, provide your address for service, or send us photos of items for removal, we may treat that as consent to use that information to respond to your request and provide our services, where that purpose would be obvious to a reasonable person. Under BC’s PIPA, an organization also cannot require consent beyond what is necessary to provide the product or service.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. If you withdraw consent, some services may no longer be available to you.

5. Text messages, emails, and phone calls

If you provide your phone number or email address, we may contact you about:

  • your quote request
  • scheduling and service updates
  • invoices, receipts, and customer support
  • follow-up regarding services you requested

If we send marketing or promotional emails or text messages, we will do so in accordance with applicable law. Where required, we will seek the necessary consent and provide an unsubscribe option or another valid way to opt out. Canada’s anti-spam law applies to commercial electronic messages, including text messages.

If you no longer wish to receive promotional communications, you may follow the unsubscribe instructions in the message or contact us using the contact information below.

6. Call recordings, AI tools, and communication tools

We may use phone systems, text platforms, customer support tools, scheduling tools, automation tools, or AI-assisted tools to help us respond to inquiries, manage bookings, and improve customer service.